Exchanges & Refunds

Your 100% satisfaction is our first priority at The Baby Closet and that is why we gladly offer a full refund or exchange on any purchase (other than Furniture and Rugs) that is returned to us within 14 days of purchase (excludes sale items). Please see below for Returns Policy on Furniture and Rugs.

To be eligible, items must be unused, in their original packaging and in a saleable condition.

If you wish to return an item, please email your request to info@thebabycloset.com.au and include details of the item to be returned, invoice number, customer details and whether you would like an exchange or refund.

Once you have contacted us, we will issue you with a return authorisation number, which must be included with the returned item. Because we ensure a safe delivery of all our stock, it is our policy that all returns must be mailed back by registered post.

You will be responsible for all postage costs incurred in the shipping and back shipping of goods. The exchange or refund (net of shipping) will be processed when the goods are safely returned to us.

Olli Ella Gliders Cancellation and Returns Policy

IMPORTANT: Olli Ella offer a 7 day cancellation policy on their Gliders and Ottomans from the date that your order was placed. Because all of their furniture is made to order, they are unable to accept cancellations or returns after this period.

Furniture and Rugs Returns Policy

Please choose carefully as no returns will be accepted on any Furniture or Rugs unless goods are faulty. Please email us at info@thebabycloset.com.au if the goods you have received are faulty.

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